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Programme Name |
Assertiveness & Conflict |
| Outcome |
- Develop the ability to be assertive when required in the workplace and private life.
- Be able to put over your point of view particularly during conflict situations.
- Have the ability to identify potential conflict and defuse situations before they become serious
|
| NQF Certification |
Our programmes are with in the National Qualifications framework and our recognised certificates are an incremental step towards a national diplomaThe credits available are worked on the course outcome |
| NQF Level |
Level 5 |
| CONTENT |
Module No. |
Module Title |
Assessment Process |
1 |
Interupting the Conflict Mode
- Interpreting Thomas Kilmann Conflict Mode
- Identifying individuals conflict profile
- Understanding Body Language and zones
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- Assessment form Questionnaire
|
2 |
- Assertiveness & Conflict Understanding assertive behavior
- The difference between assertion and aggressive behavior
- Understanding both verbal and non-verbal assertiveness skills
- The best ways of speaking up
- How to say 'NO" whilst avoiding an insubordinate attitude
- Assertiveness as a motivation Conflict Management
|
- Practical Demonstration
- Group work
- Feedback
|
3 |
Implementation Steps
Be able to analyse your current assertive levels and develop an action plan to improve your assertiveness behaviour |
|
| Purpose |
Assertion or assertive behaviour is an all-essential communication element for people in business People relate and behave with one aanother effectively, and are able to discuss the other persons point of View and therefore be more effective in problem solving The Programme motivates participants to behave more assertive in both their Private and business life |
| Assessment requirements: |
Pre-course Assessment |
| Accreditation requirements: |
None at present |
| Style of learning and training |
- Self Analysis
- Group discussions
- Practical Work
- Role Models
- Action Learning
- Conflict Analysis
|
| Assessment methods |
Written work and on the job assignments & conflict written Assessmen |
| Relevance |
Assessed with relevant organisational or individual needs |
| Integration |
Theory & Practice: Through the process approx50% practice – 50% theory
Critical Cros field outcomes:Increased interactive skills |
| Access |
Entry requirements: Dependant on in-house or attendance of public classes
Recognition of Prior learning: N/A
Exemptions: None at present |
| Language policy |
Be able to speak and read English |
| Learning materials |
Training manuals and reference books |
| Cost per delegate |
R 2 400.00 ( Excl Vat ) |
| Training Venue |
In-house Training Only |
| Number of delegates |
Minimum 8 required |
| Duration |
1 Day |
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