Leadership Communication Course Negotiation Skills World-class Service Presentation Skills Selling Skills Assertiveness & Conflict Management Stress Management Team Building - Team Leading Professional Approach on the Telephone Professional Approach & Customer Care Sales & Marketing Time Management Management Development Leadership & Management Managing Coaching & Motivation Supervisory Management Business Writing & Communication

Duration 2 days
Level 4
Credits 5
read more enquire

Be able to communicate effectively both written and verbally to internal and external customers.

Be able to interact more effectively when coming into contact with the customer.

Understand the importance of the customer and what the customer brings to the organisation.

Develop the ability to defuse conflict situations and handle the irate customer.

Develop the ability to communicate sensitive issues in writing