Leadership Communication Course Negotiation Skills World-class Service Presentation Skills Selling Skills Assertiveness & Conflict Management Stress Management Team Building - Team Leading Professional Approach on the Telephone Professional Approach & Customer Care Sales & Marketing Time Management Management Development Leadership & Management Managing Coaching & Motivation Supervisory Management Business Writing & Communication

Duration 4 days
Level 4
Credits 5
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Be able to interact more effectively with a potential or existing customer over the phone. Develop the ability to ask pertinent questions for gathering information and also defusing potential conflict situations. Be able to remove oneself from a situation and maintain professionalism.