Leadership Communication Course Negotiation Skills World-class Service Presentation Skills Selling Skills Assertiveness & Conflict Management Stress Management Team Building - Team Leading Professional Approach on the Telephone Professional Approach & Customer Care Sales & Marketing Time Management Management Development Leadership & Management Managing Coaching & Motivation Supervisory Management Business Writing & Communication

Duration 4 days
Level 5
Credits 8
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How often has a competent worker been promoted to a level of supervisor or manager without any understanding of management skills? Planning, Organising, Directing and Delegating as part of the management process is essential to overall company success.