CONTENT |
No. |
Module Title |
Assessment Process |
1 |
Leadership Communication Basics
Be able to discuss and explain each element and Leadership Theory. With reference to the Leadership Model and communication Process Diagram, so all questions can be answered factually correct, and in your own words |
- Questionnaire / Written / Verbal
|
2 |
Giving & Gathering Information
Be able to gather information and establish the true facts about an incident or unclear situations. In any situation using pertinent questions Observations of all the visual, vocal and verbal clues. To achieve common understanding. Test mutual understanding of Message (Information, Intention, Ideas & feelings). And comply to the standards of Rating Chart.
Be able to give information to an individual or group from memory or with reference to written text or information you have prepared. Using visual, vocal and verbal communication methods. Testing to ensure that the listener(s)
- Received the correct information
- Interpreted it the way you intended.
- The speaker and listener must reach a mutual understanding on the intentions, information, ideas and feelings
|
- ·Practical role plays and comply to rating chart and complete questionnaires
- Demonstration to a group & individual feed back
- Questionnaire
|
| 3 |
Understand Yourself and Others
Be able to clarify your understanding of people by finding out more about them with using a questionnaire with one or more people. Your factual description must address the following:
- Personal Details
- Interests in Life
- Experience and Education
- Needs and Motivators
|
- Completion of questionnaire during session
- Then on the job assignment ie.. Questionnaire
- Portfolio of Evidence
|
| 4 |
Motivation Understanding the key principal of motivation
Creating a motivating environment
Getting the best from your people as with Stress Management
Focusing on solutions |
- Practical Work & Questionnaires
|
| 5 |
Selling Ourselves \ Persuasion & Influence
Be able to sell an idea through persuasion and convince the listener(s) to change their thinking and take the required action. Persuade others using visual examples and a question and answer session. According to persuasion and question and answer guidelines. |
- Role Play
- Assignments
- Practical group demonstrations according to guidelines
- Questionnaire
|
| 6 |
Performance Management
Be able to operate with key people To praise and reprimand during performance appraisals Conducting performance appraisal interviews and focusing on profitable action |
- Case Study
- Assignment & Feedback
|
| 7 |
High Impact Meetings
Be able to fulfill any of the 3 roles of people in a meeting;
- Leader} Chair
- Facilitator} Person
- Scribe
- Participants
When a meeting needs to take place. By performing any or all tasks before, during and after the meeting according to the 5-point plan for meetings, guidelines for each role and evaluation checklists. |
- Demonstrate according to 5 point plan
- Assessed using rating charts
- Questionnaire
- Role Play
|
| 8 |
Assertiveness & Conflict
Be able to express you viewpoint, needs and wants assertively. In a situation where you feel strongly about an issue. Assertive behavior (through message and methods) to be demonstrated at all times. |
- Role play
- Group presentation
- Assessed according to message
- Method guidelines
- Portfolio of Evidence
|
| 9 |
Team Development
Getting group commitment Setting specific goals Future outcomes Developing the ability and predicting |
- Practical work & Assignment
|
| 10 |
Becoming more goal orientated
Be able to prepare and give a formal goal orientated presentation. Using creative thinking and visual aids to enhance and support your message and communicate method. Reflecting on your personal development and goals in the past and present. Visualizing and explaining you future goals. |
- Demonstration
- Communicating goals – Past – Present – Future, according to presentation guidelines
- Portfolio of Evidence
- Post course self assessment
|
