Understand Yourself and Others
Be able to clarify your understanding of people by finding out more about them with using a questionnaire with one or more people. Your factual description must address the following:
- Personal Details
- Interests in Life
- Experience and Education
- Needs and Motivators
|
- Completion of questionnaire duringsession
- Then on the job assignment ie.. questionnaire
- Portfolio of Evidence
|
Formal Presentation Basics
Be able to prepare and deliver a formal presentation to any size of group on a business topic.. Using your experience or knowledge on any business topic. Comply to the standards of Formal Presentation Rating Chart |
- Assessed using rating chart to comply to standards
- Simulation
|
Gathering Information
Be able to gather information and establish the true facts about an incident or unclear situations. In any situation using pertinent questions
- Who?
- What?
- Where?
- When?Why?
- How?
And observations of all the visual, vocal and verbal clues. To achieve common understanding. Test mutual understanding of Message (Information, Intention, Ideas & feelings). And comply to the standards of Rating Chart. Giving Information. Be able to give information to an individual or group from memory or with reference to written text or information you have prepared. Using visual, vocal and verbal communication methods. Testing to ensure that the listener(s)
- Received the correct information
- Interpreted it the way you intended.
- The speaker and listener must reach a mutual understanding on the intentions, information, ideas and feelings
|
- Practical role plays and comply to rating chart and complete questionnaires
- Observation
- Demonstration to a group – group & individual feed back
- Questionnaire
|
Introductions and Impromptu Situations
To be able to introduce the person to other individuals or a group. From memory or given access to information about an individual. According to the introduction structure and guidelines. |
- Practical demonstration
- Assessed using rating and guideline chart
- Questionnaire
|
Interacting During a Controversial Situation
Be able to interact during a controversial situation. In any interaction, where a controversial statement has been make. According to the Opinion / Evidence Guidelines. |
- Demonstration according to rating and guidelines
- Questionnaire
- Simulation
|
Persuasion and Influence
Be able to sell an idea through persuasion and convince the listener(s) to change their thinking and take the required action. Persuade others using visual examples and a question and answer session. According to persuasion and question and answer guidelines. |
- Role Play
- Assignments
- Practical group demonstrations according to guidelines
- Questionnaire
|
Express Intentions Assertively
Be able to express you viewpoint, needs and wants assertively. In a situation where you feel strongly about an issue. Assertive behaviour (through message and methods) to be demonstrated at all times. |
- Role play
- Group presentation
- Assessed according to message
- Method guidelines
- Portfolio of Evidence
|
Handling Feelings
Be able to express you own feelings and respond to feelings of others. With one or more people, under challenging circumstances.. Your communication Messages and Methods used should be appropriate for the feelings, situation and people involved |
- Role play in teams
- Group presentation
- Questionnaire
- Assignments
|
Free Expression and Flexibility
Be able to do an action presentation to demonstrate and re-live an incident. With reference to personal incident. Physically paint vivid pictures to demonstrate exactly what happened. Keeping the attention of the group through a high excitement level. |
- Demonstration
- Active learning
- Role play to a minimum standard
|
Solve Communication Problems
Be able to identify and correct any communication problem. In any conversation or interactive situation where indicators of communication problems are present. According to guidelines for solving communication problems. |
- Work assignment using problem solving chart
- Questionnaire
- Portfolio of Evidence
|
Handle Complaints, Criticism & Conflict
Be able to handle any conflict situation. By identifying you own conflict handling style. According to the specified criticism or complaint procedures so that conflict is reduced or resolved. |
- Self assessment
- Questionnaire
- Practical work according to guidelines
|
Chairing & Managing a Meeting
Be able to fulfill any of the 3 roles of people in a meeting;
- Leader} Chair
- Facilitator} Person
- Scribe
- Participants
When a meeting needs to take place. By performing any or all tasks before, during and after the meeting according to the 5-point plan for meetings, guidelines for each role and evaluation checklists. |
- Demonstrate according to 5 point plan
- Assessed using rating charts
- Questionnaire
- Role Play
|
Be Goal Orientated
Be able to prepare and give a formal goal orientated presentation. Using creative thinking and visual aids to enhance and support your message and communicate method. Reflecting on your personal development and goals in the past and present. Visualizing and explaining you future goals. |
- Demonstration
- Communicating goals – Past – Present – Future, according to presentation guidelines
- Portfolio of Evidence
- Post course self assessment
|
