Programme Name

Negotiation Skills
Outcome
  • Be able to follow the negotiation steps from 1 – 5.
  • To understand and identify the phases and at what stage the negotiation is at.
  • Will have the knowledge to identify any negative tactics being used and be able to address them.
  • The delegate will be more confident during the interactive phase and come to a win-win conclusion.
NQF Certification Our programmes are with in the National Qualifications framework and our recognised certificates are an incremental step towards a national diploma. The credits available are worked on the course outcome
NQF Level Level 4
CONTENT

Module No.

Module Title

Assessment Process

1

 Negotiation Skills
To develop the skills to conduct win\win negotiations, both internally and externally
  • Group Work & Feedback

2

 5 Phases of Negotiation
Be able to follow the Negotiation Phases
  • Phase 1-Planning and Preparation
  • Phase 2-Authority and Mandate
  • Phase 3-The Negotiation
  • Phase 4-Agreement & Acceptance
  • Phase 5-Implementation Phase
  • Case Study
  • Demonstration

3

 The Negotiation Process
  • Be able to implement the Negotiation Steps
  • Establishing Interest
  • Proposing : Inviting \ Presenting
  • Developing Proposals
  • Clarifying Proposals
  • Reaching Agreement
  • Case Study
  • Practical Work
  • Assignments

4

 Conflict Mode & body language
  • Identifying individuals conflict profile
  • Body Language and zones
  • Assessment
  • Questionnaires

5

 Negotiation Techniques \Tactics
Non-verbal communication. Identifying and handling conflict situations
  • Assignment & Feedback
Purpose Help participants understand the negotiation skills process across the board
Develop the skills to conduct win\win negotiations, internally and externally
Provides the answers to fundamental questions of preparation.
Reaching satisfactory agreements
Assessment requirements: Pre & Post-course Assessment for identity of specific needs of the learner
Style of learning and training
  • Action Learning (Individual Application)
  • Group Discussions
  • Practical Work
  • Assignment Work
  • Instructor Comments
  • Instructor Feed Back
  • Role Modelling
Learning environment Public classes and in-house – company training rooms
Assessment methods Self-assessments, instructor coaching and feedback.
Relevance Assessed with relevant organisational and individual need
Integration Theory & Practice: Through the process approx.... 70% practice – 30% theory
Access Entry requirements: Dependant on in-house or attendance of public classes
Language policy Be able to Speak and read English
Learning materials Training manuals and reference books
Cost
R2 400.00 (Excl vat)
Number of delegates Minimum of 8 delegates required for in-house training.