Programme Name

Supervisory Management
Outcome
  • Be able to communicate company objectives to the team and drive the department or divisional goal.
  • Develop the ability to problem solve, inspire the team and handle and defuseconflicts that arise with people.
  • Be able to participate and chair more effective meetings and use this as a valuablemanagement tool.
NQF Certification Our programmes are with in the National Qualifications framework and our recognised certificates are an incremental step towards a national diploma. The credits available are worked on the course outcome
NQF Level Level 4
 
CONTENT

Module No.

Module Title

Assessment Process

1

 Communication Essentials
Be able to Communicate a message to an individual or a group of people
        • What you know? (Information)
        • What you think? (Ideas)
        • What you feel? (Emotions)
What you want to do (Intentions) With you own experience. Your communication methods comply to the standards of the visual, Vocal and Verbal Rating Charts. The speaker and the listener must reach mutual agreement on
        • Intentions
        • Information
        • Ideas
        • Feelings contained in the talk
  • Assess using rating chart
  • Also practical demonstration
  • Questionnaire
  • Portfolio of Evidence

2

 Delegating & Directing Aspects of delegation
      • The essential steps of delegating
      • When and what to delegate
      • How a delegation plan succeeds
Directing Written and verbal
Operating with key people
Praising and reprimandingPerformance appraisals
Developing profitable action
Conducting performance appraisals
  • Assessment Questionnaire
  • Assignment Work

3

 Gathering Information
Be able to gather information and establish the true facts about an incident or unclear situations. In any situation using pertinent questions
        • Who?
        • What?
        • Where?
        • When?
        • Why?
        • How?

And observations of all the visual, vocal and verbal clues. To achieve common understanding. Test mutual understanding of Message (Information, Intention, Ideas & feelings). And comply to the standards of Rating Chart.
  • Practical role plays and comply to rating chart and complete questionnaires
  • Observation

4
  • Goal Setting
  • Concept and need for short, medium and long range planning
  • Visions, goals and milestones
  • Developing a long range plan
  • Assignment Work

5
  • Motivation
  • Handling conflict
  • Understanding ourselves and others
  • Getting the best from people
  • The key steps to motivation
  • Getting results through people
  • Practical Work
  • Case Study
  • Feedback

6

Assertiveness & Conflict
Be able to express you viewpoint, needs and wants assertively. In a situation where you feel strongly about an issue. Assertive behaviour (through message and methods) to be demonstrated at all times.
  • Role play
  • Group presentation
  • Assessed according to message
  • Method guidelines
  • Portfolio of Evidence

7
  • Co-ordinating & Controlling
  • The value of instant correction and instant praise
  • The need for controls and control systems
  • Developing your own control system.
  • Feedback to identify good performance and address poor performance
  • The need for consistency
  • Discuss disciplinary procedures and the Labour Relations Act.
  • Assignment Work
  • Portfolio of evidence

8

 Understand Yourself and Others Be able to clarify your understanding of people by finding out more about them with using a questionnaire with one or more people. Your factual description must address the following:
        • Personal Details
        • Interests in Life
        • Experience and Education
        • Needs and Motivators
  • Completion of questionnaire during session
  • Then on the job assignment ie.. questionnaire
  • Portfolio of Evidence

9
  • Selling Ourselves
  • Introductions to get favourable attention.
  • How to sell our ideas effectively
  • Be prepared to be questioned
  • Staying focused
  • Group Demonstration
 
Purpose This programmes is designed to develop the necessary basic skills for effective supervision in the work place. The purpose of this programme is to give delegates a clearer understanding of a supervisor's role in the business environment
Assessment requirements: Pre-course Assessment for identity of specific needs of the learner
Accreditation requirements: None at present
Style of learning and training
  • Self Analysis
  • Group discussions
  • Practical Work.
  • Role Models
  • Action Learning
  • Conflict Analysis
Learning environment Training auditoriums, In-house – company training rooms
Assessment methods Written work and on the job assignments & conflict written Assessment
Relevance Assessed with relevant organisational or individual needs
Integration Theory & Practice: Through the process approximately 50% practice – 50% theory
Language policy Be able to speak and read English
Learning materials Training manuals and reference books
Cost
R 2 400 .00 ( Excl Vat )
Training Venue In-house Training Only
Number of delegates Minimum 8 required
Duration 2 Days