Leadership Communication Course Negotiation Skills World-class Service Presentation Skills Selling Skills Assertiveness & Conflict Management Stress Management Team Building - Team Leading Professional Approach on the Telephone Professional Approach & Customer Care Sales & Marketing Time Management Management Development Leadership & Management Managing Coaching & Motivation Supervisory Management Business Writing & Communication

Duration 2 days
Level 5
Credits 6
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The importance of customer care has been quoted as the essential ingredient often missing from South African service. When problems occur as they do, they have to be dealt with – discreetly. With so many companies fighting for world-wide business there is one recipe that distinguishes excellence from mediocrity – World Class Service.